Refund policy
Who processes refunds
Our orders are processed by our reseller Paddle.com, the Merchant of Record for all purchases of Zawan. Approved refunds are issued by Paddle to the original payment method, usually within 5 to 10 business days depending on your bank.
14-day refund
You can request a full refund within 14 days of any payment: the purchase of a package, the licenses (including those added later) or a renewal. You do not need to give a reason.
How to request it
Email us at contacto@zawanstudio.com from the email address of your account, or contact Paddle directly through paddle.net with the details from your receipt.
What happens after a refund
A refunded package stops being available on your account. If the licenses are refunded, the subscription is canceled and the plugin stops working once its offline permit expires (at most 7 days). Refunding a package does not affect the rest of your purchase.
Canceling is not a refund
Canceling the renewal from your account stops future charges, but does not refund the current period: you keep access until it ends.
Free trial
The 14-day free trial requires no card and involves no charge, so there is nothing to refund.
After the refund period
After 14 days, payments are non-refundable, except for billing errors (duplicate charges or charges after a cancellation) or where the law requires it. This policy does not affect your statutory rights as a consumer.